Working in a call center is not something I ever imagined I would do, nor is it something I wanted to do. I know several people who have either done it or are still doing it. For some of those people, if you were to ask them, they hate their job.
It’s not an easy job and I’ve learned that you have to develop a thick skin, real quick. I’ve also learned you have to be prayed up real good before you even set foot in the door in order to make it through your shift. If not, folks will certainly hurt your feelings and think nothing of it. I could write a book about some of the calls I’ve had in these few short months I’ve been here. However, this message about one particular call. It’s about being in the place where God wants you to be (whether you like it or not), and about what God can (and will) do, when you least expect it.
My shift is from 3:30 to midnight. Don’t cringe. It’s the shift I selected out of a total of 13. I selected that one because it’s the shift I worked at the law firm I was with in Baltimore before I left and I love it. About a week ago, at around 11:00, I got a call from a woman who said this was the toughest call she had to make. She had recently made two orders for several items for new baby granddaughter. She went on to tell me that her granddaughter died two days prior and she had to return all the unopened gifts. At that moment, chills ran through my body as I looked up and mouthed the words, “Only you, God!” For those who are newer to this group, you may not know that my son, Brandon, died 30 years ago when he was 3 weeks old, and that I counsel parents of preemies and other babies who die shortly after birth. Of the 30 or so agents on duty at that time, on that night, that call came to me. Trust me when I say, that was not by accident. That was God!
One of the good things about working here, is that we’re not pushed to rush through our calls, but rather we are instructed to do what we have to do to help the customers. That’s what I did that night. There were moments where, while handling the business of the call, I counseled this heartbroken grandmother, pulling from the experience of what my own mother and I went through. I was also able to give her some insight into what her daughter is feeling and, in particular, what NOT to say to her. I also let her know I will be praying for her family to make it through this time and beyond, knowing the pain will last for years. This grandmother was most appreciative when we finished the call.
By the time I wrapped up that call and turned off my desk light, it was after midnight, but I didn’t mind at all that night. I was doing God’s work. I ask God each day to help me be a blessing for somebody. That night, I got double.
Make a move to bloom where you are planted. You may not like your job, but God has you there for a reason. It might not be a job. It could just be a situation you find yourself in. Let your light shine, regardless. It’s not about you, it’s about God and his glory, anyway.
© 2012 Francina Johnson-Jamison
